We purchased a set, sofa and love seat, with manual recliners. A couple of weeks after use, the one end of sofa made high pitched screech noise when recliner engaged.
6 months after purchase, the whole seat box fell and the footrest mechanism was trapped and unable to extend. A new seat box was “ordered” but was going to have to “be built” because the piece was no longer in production, so we were told. The new piece took TEN TO TWELVE WEEKS to build, since I was told this mid OCTOBER, 2017, and was only notified it was received mid/end of JANUARY 2018!! Meanwhile, the OTHER end of the sofa is in the process of failing AS WELL!!!
I was informed today that BERNHARDT will only “fix” the seat. This is clearly a flawed piece, since we’ve had no issues with the matching loveseat. Big talk about what an upstanding and superior nameBERNHARDT is in the industry, until it comes time to DO THE RIGHT THING by the consumer.
Major disappointment on ALL levels and accounts. Never buy anything from this company again!
Product or Service Mentioned: Bernhardt Furniture Sofa.
Reason of review: Damaged or defective.
Monetary Loss: $3400.
Preferred solution: Full refund.
I didn't like: Did not live up to the name.